Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & Asia. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. We typically have a 3-5 day processing window to verify and fulfill your order. Following this, your package will be shipped to you between:
*10-20 business days (US, Canada, UK, Europe, Australia & New Zealand)
A full refund will be issued if your order doesn't reach you within 20 business days.
*20-35 business days (Rest of the world)
A full refund will be issued if your order doesn't reach you within 35 business days.
*These are estimates and you may receive it sooner.
Q. How long will it take to receive a tracking number?
A. Usually within 3-5 business days. You can view information about your shipment status by inputting your tracking number via our built-in tracker or by visiting www.parcelsapp.com.
Q. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is free worldwide on most items unless otherwise indicated!
Q. Where is your company located?
A. We have an office in Toronto, Canada; Supply warehouses in: USA; High-Quality vendor contacts in the USA and China.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.
Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. I am unhappy with my order, can I place a refund?
A. In order to protect ourselves as a merchant, we only offer refunds on items that arrive in a defective state. You must submit photo and/or video evidence within reasonable doubt to our support team at email@example.com to be eligible for a refund. Once evidence is received and verified, you may ship the product back to our supply warehouse at the address. Once received, a refund will be issued.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends on where you are located and if you order more than 1 piece.